30-Day Returns
You may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, the item must be unused, unworn and in the same condition in which it was received. It must include the original packaging, accessories and proof of purchase.
Before sending an item back, contact us at cometojennyfashion@gmail.com to request return instructions and the correct return address. Returns sent without prior authorization may be delayed or refused.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. We do not charge a restocking fee.
Damaged, Defective or Incorrect Items
Contact us within 7 days of delivery and include your order number plus clear photos or video of the issue. After review, we will arrange an appropriate replacement, refund or other solution.
Refunds
After the returned item is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method. Banks and payment providers may require 5-10 business days to post the refund.
Late or Missing Refunds
If an approved refund has not appeared after 10 business days, first check with your bank or payment provider. Then contact us at cometojennyfashion@gmail.com with your order number.
Order Cancellation
Contact us within 24 hours of placing an order to request cancellation. A full refund is available if the order has not entered processing or shipped. Once an order has shipped, it must follow the 30-day return process above.
Contact
Company: Jennybagmall
Email: cometojennyfashion@gmail.com