Thank you for shopping at Jennybagmall. This Shipping Policy explains how we process and deliver your order.
Processing Time
Orders are normally processed within 2-3 business days, excluding weekends and holidays. During peak periods, processing may take longer.
If we cannot dispatch your order within the stated processing time, we will notify you by email. You may accept the revised shipping date or cancel the unshipped order for a full refund.
Free Worldwide Shipping
We provide free standard worldwide shipping on all orders. There is no minimum order value. Estimated total delivery time is approximately 7-10 business days from the order date, depending on the destination and carrier.
Order Tracking
When your order ships, we will send a tracking number by email. Tracking information may take 1-3 business days to update after dispatch.
Address Accuracy
Please ensure that your shipping address is complete and accurate. Contact us as soon as possible if a correction is required. Address changes cannot be guaranteed after an order has been dispatched.
International Orders
International orders may be subject to customs duties, import taxes or local fees imposed by the destination country. These charges, when applicable, are the recipient’s responsibility and are not shipping fees charged by Jennybagmall.
Shipping Delays
Delivery estimates are not guaranteed. Carrier delays, customs inspections, severe weather and other events outside our control may affect delivery time.
Damaged or Lost Packages
Please report damaged packages within 7 calendar days of delivery. If tracking shows “delivered” but you have not received the package, contact us within 7 calendar days of the delivery date shown by the carrier.
Returns
Eligible items may be returned within 30 days of delivery. Please review our Returns Policy for conditions and instructions.
Customer Service
Email: jennyzhao880822@gmail.com
Phone: +86 155 1533 5312